Returns Policy

Q: How many days customers have to ask for a refund for a product?

A: If the goods are not right or dissatisfied, they must be returned to the delivery person on the spot before signing.

If the product meets the order requirements and is not damaged, we do not allow customers to return.


Q: What are the conditions that must be met to issue a refund for a product?

A: Refund item only for If the goods are not right or dissatisfied, If the product meets the order requirements and is not damaged, we do not allow customers to return.


Q: Do you want to reserve the right to refuse a refund if these conditions aren’t met?

A: Yes, we will not refund a product if it doesn’t meet as below condition.

1. Product must be returned in its original packaging

2. Product isn’t used or damaged

3. Product must have the receipt or proof of purchase


Q: Who pays for the shipping costs, in the case of a return?

A: If the goods are not right or dissatisfied, they must be returned to the delivery person on the spot before signing and we will pay for the shipping costs, in case of a return.


Q: Do we issue refunds on sale items?

A: No, items on sale aren’t eligible for refunds


Q: Can customers exchange a product with a new one?

A: No, customers can only ask for a refund


Q: Do we want customers to contact you before returning a product?

A: No, customers can simply send us the product.


Q: Where should customers send the product?

A: 24 Seletar West Farmway 2 Singapore 798101


Q: How can customers contact us regarding our Return and Refund Policy?

A: Please email to us. enquiry.aag@apollogroup.com.sg


Q: How long will get the refund payment?

A: If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.